Administration & Trade Sales Advisor , Salford, Manchester, UK
Closing Date: 12th August 2008
location : Salford
job term : Permanent/Part-time
reference : ISL614
contact : First Choice Holidays Plc
At A Glance
As a member of the team, you will be responsible for the accurate handling and processing of all Island Cruises individual booking administration queries. You will also be responsible for providing support to the Trade to book Island Cruises for our mutual customers.
What You'll Be Doing
Sales
Converting inbound trade sales calls to sales, making sure suitability of product to customer and maximising revenue by up-selling and the sale of added extras.
Assisting the Trade in searching for availability and facilitating the sale by imparting accurate product information
In accordance with business needs, making outbound calls to agents with existing customer bookings, to promote and convert upgrades and added extras
To use appropriate tools and systems to maximise sales opportunities.
To achieve specified key performance indicators
Administration
To handle and process all individual booking administration queries accurately, and in accordance with Island Cruises procedures.
To accurately process booking reservations and pre-book cabin reservations and to accurately input booking history information.
To check availability and "holiday match" and to communicate information clearly, truthfully, and compliantly in line with Island Cruises Call Guide.
To be aware of competitor discounts and feedback information in order to ensure Island Cruises remain competitive.
As required, to handle overflow calls from other Island Cruises Call Centre teams.
To achieve specified key performance indicators
Personal
To achieve the highest possible standards of attendance, timekeeping and personal presentation.
Demonstrate behaviour in alignment with company brand values.
What We're Looking For
Essential
Attention to detail
Good working knowledge of reservation systems
A proven record of working effectively with the Trade
Strong administration skills
Applicants will be required to work on a rota basis.
Desirable
Island Cruises product knowledge.
Contact:
Just Jobs 4 Students, Beaumont House, Kensington Village, Avonmore Road, London, W14 8TS, United Kingdom
Tel: 020 7000 9994
Please quote 101 Global Jobs (Sport-Turism) in your application to this job!
If you want to receive job announcements in your e-mail on a daily basis, please send a message to 101globaljobs-subscribe@yahoogroups.com.>
location : Salford
job term : Permanent/Part-time
reference : ISL614
contact : First Choice Holidays Plc
At A Glance
As a member of the team, you will be responsible for the accurate handling and processing of all Island Cruises individual booking administration queries. You will also be responsible for providing support to the Trade to book Island Cruises for our mutual customers.
What You'll Be Doing
Sales
Converting inbound trade sales calls to sales, making sure suitability of product to customer and maximising revenue by up-selling and the sale of added extras.
Assisting the Trade in searching for availability and facilitating the sale by imparting accurate product information
In accordance with business needs, making outbound calls to agents with existing customer bookings, to promote and convert upgrades and added extras
To use appropriate tools and systems to maximise sales opportunities.
To achieve specified key performance indicators
Administration
To handle and process all individual booking administration queries accurately, and in accordance with Island Cruises procedures.
To accurately process booking reservations and pre-book cabin reservations and to accurately input booking history information.
To check availability and "holiday match" and to communicate information clearly, truthfully, and compliantly in line with Island Cruises Call Guide.
To be aware of competitor discounts and feedback information in order to ensure Island Cruises remain competitive.
As required, to handle overflow calls from other Island Cruises Call Centre teams.
To achieve specified key performance indicators
Personal
To achieve the highest possible standards of attendance, timekeeping and personal presentation.
Demonstrate behaviour in alignment with company brand values.
What We're Looking For
Essential
Attention to detail
Good working knowledge of reservation systems
A proven record of working effectively with the Trade
Strong administration skills
Applicants will be required to work on a rota basis.
Desirable
Island Cruises product knowledge.
Contact:
Just Jobs 4 Students, Beaumont House, Kensington Village, Avonmore Road, London, W14 8TS, United Kingdom
Tel: 020 7000 9994
Please quote 101 Global Jobs (Sport-Turism) in your application to this job!
If you want to receive job announcements in your e-mail on a daily basis, please send a message to 101globaljobs-subscribe@yahoogroups.com.>
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